ALL RETURNS QUALIFY FOR STORE CREDIT ONLY. After you RECEIVE your purchase you have 7 days to begin the return process. Be sure to contact us first so we know you plan to return your purchase. If 7 days have gone by since you received your purchase, and you haven't contacted us in regard to a store credit or exchange, we can’t offer you a store credit. We also do not offer price adjustments on previously purchased merchandise.
To be eligible for a STORE CREDIT, your item must be UNUSED and in the SAME NEW condition that you received it. Please forgive us for the detailed description below, however these are examples of unacceptable returns that we have received.
Please be aware if you return a garment that has cigarette smoke, odors, perfume scent, deodorant, makeup, jewelry or ring snags, etc., we will not accept the return and it will be sent back to you.
We have electronic receipts and can track your proof of purchase.
Please do not send your purchase back to the manufacturer.
For all items that receive free shipping, if an item is returned a cost of $10 is deducted from your final return amount to accommodate that the fact that the customer received free shipping.
To return your product, you should mail your product to: POP UP PLUS INC., 463 Lincoln Place, Box #243, Brooklyn, NY 11238
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Store Credit Processing
Once your return is received; we will send you an email to notify you that we have received your returned item and issue a store credit.
Please be aware if you return a garment that has cigarette smoke, odors, perfume scent, deodorant or makeup, jewelry or ring snags, etc., we will not accept the return and it will be sent back to you. **WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COST FOR RETURNS/EXCHANGES**
Only regular priced items may be exchanged, unfortunately SALE ITEMS CANNOT BE EXCHANGED.
Shipping Purchased Items
Once you order your item and we ship, it is no longer the responsibility of Pop Up Plus Inc., to guarantee delivery. The responsibility lies between you and the shipping company- primarily USPS or FEDEX. When you ship, you SHIP AT YOUR ON RISK. By placing an order on our site, you have acknowledged that you understand our policy.
We put insurance on every package- if your package is lost, make a claim with either USPS or FEDEX to collect the proceeds from your insurance.
POP UP PLUS INC., IS NOT RESPONSIBLE FOR REFUNDS FOR PACKAGES THAT HAVE BEEN LOST, STOLEN, OR INCORRECTLY DELIVERED.
POP UP PLUS INC., IS NOT RESPONSIBLE FOR SHIPPING COSTS IF YOU REFUSE A PACKAGE. IF A REFUSED PACKAGE IS RETURNED TO US YOU WILL ONLY RECEIVE AN EXCHANGE FOR THE ITEMS YOU PURCHASED AND NOT SHIPPING COSTS THAT HAVE ALREADY BEEN INCURRED.
Return to Sender
Our return to sender policy is strictly enforced. On domestic and international packages, the FULL amount utilized to ship the package is deducted before issuing the store credit and a $15 fee is charged PER ITEM to restock the items.
Please note that often on international packages Pop Up Plus incurs additional shipping costs above what the customer has paid - if the package is returned to sender this shipping cost and restocking fees will be deducted IN FULL before issuing the store credit.
Defective / Damaged Merchandise
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: POP UP PLUS INC., 463 Lincoln Place #243, Brooklyn, NY 11238. After receipt we will then send your exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a STORE CREDIT to the gift giver.
Pop Up Plus Inc.